This is the generic functionality of the returns process, depending on the website the process can be different.
On the Admin Side:
- The order is authenticated by the payment gateway
- Once the order is marked as closed
- The ship date is filled in (the return period specified in admin>tools>main configuration: eg within 14 days)
On the User Side:
- The user checks the control panel and proceeds to 'order history'
- Inside the orders (and on the overview table on some sites) there will be a 'return' button if the conditions are met (e.g. order duration less than 14 days.)
- The user clicks the return button, fills in the form and submits the form
- The mail is sent to the site admin
On the Admin Side:
- The admin checks in 'returns' section
- The list shows all the returns
- The admin can click on a specific return to view information and carry out actions accept, reject, etc.
If you need further assistance please contact support.