There will be times that you need to report a problem, have a request or might just need some help regarding your website. The quickest way to get a response is by either going to http://support.adeogroup.co.uk/support/home or sending an email to support@adeogroup.co.uk.
In the steps below we will guide you how to create a ticket and what to include when submitting on the portal or via email so that you can get a relevant response in the quickest possible time.
Creating a Support Ticket on the Portal
When you open the http://support.adeogroup.co.uk/support/home site you will see something like the image below:
If you want to skip signing up or want to make a quick ticket you can do so by clicking on where it says “New Support Ticket” as encircled in the next image:
Once you press that, the following submit a ticket page will open up:
The picture below explains in detail what you have to enter to submit the ticket:
Once you submit the ticket you will be taken back to the support homepage with the message “Your ticket has been created’ (image below).
You will receive an email from us similar to the one below that will include the acknowledgment of receiving the support ticket. It will also have your ticket number so you can track its status. If you don’t see the email ticket from Adeo within a couple of minutes in your inbox, please check your spam/junk folder.
Sending in a support ticket via email
Besides going to the support portal you also have the option of sending or creating a ticket via email. For that you need to email us at support@adeogroup.co.uk.
You need to keep the following in mind when emailing us a ticket:
- Please mention a subject (reason for the ticket)
- In the email please mention the website name, details of the query, problem or complaint.
- Try to provide as much detail as possible. If you are getting an error please send a screenshot (s) of that error if the problem is with a specific page, include its URL (webpage address).
Once you send in the ticket you will receive a similar email to the one above acknowledging your ticket and the ticket number.
Registering on the Support Website
We recommend that you register yourself on the support website. You can do so by clicking on the sign up option on the support page, encircled below:
When you click on sign up it will take you to the following page where you will enter your complete name and email address:
After pressing register you will be taken to this screen.
You will get an activation email on the email address you mentioned similar to the one below:
Click on the activation link and it will take you to the following screen where you can set up your account password:
Once you press activate after entering in your desired password you will be taken to the following screen – your name will show up on the top right hand corner and there will be a message that your account has been successfully activated.
We hope this guide will allow you to easily register yourself as well as become acquainted with how to submit tickets, thank you.