There are two ways that a users password can be reset using redback:
the first doesnt involve an administrator:
- the user can re-set their own password using the 'forgot password' link shown in the login screen underneath the login fields.
- the user enters their email address and an email will be sent with a link that allows the user to set a new password
- it is important that the user enters their correct email address, and that the email address is associated with their account.
- if the user doesn't receive an email then its possible that the email went to spam, or that the email address they entered isn't associated with a user account.
The second method involves an admin account
- log in to the admin area as your administrator account
- goto tools > users
- search for the user
- click to edit that user
- click on the 'system' tab
- enter a password for the user
- the password is not emailed to the user using this method, so the administrator will need to contact the user to inform them of their new password.
- it is good practice to ask the user to change their password when they first log in to the system using this method
** users will be unable to login if they have a large number of failed login attempts
- administrators can reset this from the system tab in the tools > user area
- users can reset this by logging in successfully, though the process may involve them entering their details, then entering their details for a second time along with a 'captcha'